What you need to make a claim
Ideally you will need your policy number and incident details.
To find your policy number look at your welcome email, or you can login to your online account and view your policy number there.
If however you can’t find your policy number don’t worry as we can search for you using different info like your postcode, name or email address.
Something just happened
Ok, take steps to prevent further loss or damage, recover lost property and minimise the claim.
Don’t discuss, accept, negotiate, pay, settle, admit or deny any claim before speaking to us.
If damage or loss is caused by thieves, vandals or rioters, contact the police immediately and get a crime reference number.
Do you have the right cover?
Check your policy schedule before calling if you can but if you’re not sure then just give us a call and we’ll be happy to help.
Also you may want to check your excess before making that claim.
Need an update on your claim?
Have you checked your email for an update on your claim?
If yes and you’ve not heard anything for at least a few days then please get in touch.
Call us on… 0333 234 1732
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Our claims emergency team are available 24/7 for new claims
If however you need to speak about an existing claim then…
Best time to call:
Monday to Friday 1pm – 5pm
Monday – Friday 8am – 8pm
Saturday 8am – 2pm
Bank Holidays Subject to change, closed Christmas Day, Boxing Day & New Year’s Day